Frequently Asked Question

1. What can I do if the item I purchased is found faulty or I simply want a return? What is your return policy and exchange policy?

Please contact us immediately should you seek return or exchange of goods purchased from our store. You must fill a Return Form and email to us prior to sending any goods to us. Please see our Return Policy and Exchange Policy under Terms & Conditions of Sale for the detailed information.

2. How do I order?

Find the Products you want to purchase and add them to your shopping cart. Click shopping cart to complete your purchase. You will be asked to register to be able to add your shipping details and track your order. Continue to payment page. Once payment is made you will receive a receipt number which you must keep to track your order and return/exchange if needed.
If the item is not listed on the website please contact

3. What payment methods do you accept?

You can pay by credit card payment such as Visa or MasterCard and PayPal,G Pay,After Pay,Shop Pay,American Express,Apple Pay,

4. Is there a max amount that I can shop for?

No. There is no minimum or maximum spend. You can shop as much as you like.

5. I have ordered but my products have not arrived yet.

Your order details are in Your Orders page. Please login and track your order.

6. I have forgotten my password. How do I get a new one?

Click the Forgotten your password? link in the Login pane and follow the instructions.

7. Do you ship internationally?

We deliver worldwide. Shipping is charged as per actual. If you want shipping charges for your order to be delivered to any part of the world, please contact us to discuss postage charges.

8. How do I measure collar for my dog/cat.

9. How do I measure horse rug?

Please refer to our Horse Rug Fitting Guide.

10. What are the best accessories for Guinea pigs and rabbits?

Small pets like rabbits and guinea pigs prefer to have a warm and comfortable space. You can create an inviting rabbit cage by adding grass mats, removable food trays and soft toys. The mats are the perfect addition as they create a play area and are 100% edible. Your pet will always have something to chew on and stay active throughout the day.

11. I want to train my new cat at home. How should I start?

If you’ve recently got a new kitten or fully grown cat at home, you should start with shopping for all the necessary cat supplies such as cat food, toys, bed and food and water trays. You can even install a cat flap on your doors and windows, this way you can introduce your new furry friend to the new environment and help them adjust to the surroundings.

12. What type of dog food will be the best for my pet?

Rumani brings a variety of pet food that is 100% safe for all types of dogs. If you have a small pup, then we recommend food that is highly rich in fat, calories and protein. If you have an older dog, then you can try our range of health supplements.