Return Policy

RK GLOBAL PTY LTD

1. Return Policy

(a)    (i) Should a Customer seek to return goods to RK Global, they must in the first instance contact RK Global (“Returned Good”) within 72 hours of receipt of the goods on phone number 0433 644 963 or by email to rkbrands@live.com to discuss the goods and reason for return. (ii) If accepted by RK Global, Customers are to return the Returned Good according to RK Global instructions within 14 days and at the Customers sole expense, unless otherwise negotiated with RK Global. (iii) Returned Goods are to be in original condition, free from damage, unused and with original packaging and labels intact. (iv) If required by RK Global, proof of purchase is to be provided by the Customer.

(b)   (i) RK Global will not accept goods returned due to change of mind or incorrect selection of goods by Customer. (ii) Where a Customer has miscalculated the size of a product, the Customer must contact RK Global to discuss an exchange of the unused good for the correct size, with delivery costs to be at the Customer’s sole expense.

(c)    Unless otherwise expressly agreed to by RK Global, all return delivery costs are at the Customer’s expense and RK Global will not accept goods returned via Cash On Delivery (otherwise known as C.O.D.).

(d)   Returned Goods must be in original clean and unused condition, with original packaging and labels, and free of dirt, dampness, pet hair, damage, wear and tear, or manure.

(e)   RK Global Size Guidelines

RK Global expect the following:

  • Customers will inspect goods carefully upon receipt and before use for correct size and fit.
    • When items are fitted for the first time, and found to be the incorrect size, Customers are responsible for immediately contacting RK Global to arrange an exchange of the undamaged and unused item for the correct size.
    • Customers are required to refer to our “How to Fit” guidelines upon placing their Order so as to best maximise the chance of a perfect fit.

2. Exchange Policy

(a)    Where goods received by the Customer are found to be damaged or exhibiting a manufacturer’s fault or visible defect (“Defective Goods”), Customers are to contact RK Global within 72 hours of receipt on phone number 0433 644 963 or by email to rkbrands@live.com to discuss the exchange of the goods and resupply with a replacement item.

(b)   (i) Goods will not be accepted for exchange without the prior approval of RK Global. (ii) Defective Goods are to be in original condition, unused and returned with original packaging and labels. (iii) If required by RK Global, proof of purchase is to be provided by the Customer. (iv) Unless otherwise expressly agreed to by RK Global, all delivery costs are at the Customer’s expense and RK Global will not accept goods returned via Cash On Delivery (otherwise known as C.O.D.). (v)  Defective Goods must be returned to RK Global within fourteen (14) days of original receipt.

3. Warranty

(a)    RK Global acknowledges that there are certain laws which imply terms, conditions, warranties and guarantees into agreements for provision of goods and/or services (“Prescribed Terms”) including under the Australian Consumer Law (“ACL”) and which laws prohibit exclusion, restriction or modification of such Prescribed Terms or the limitation of the liability of the supplier of the goods and/or services for a breach thereof.  Except for the Prescribed Terms RK Global excludes all other conditions and warranties implied by custom, the general law or statute. However, to the extent permissible by law, if a Claim is made under the Prescribed Terms, where the goods and/or services are not those of a kind ordinarily acquired for personal, domestic, or household use or consumption as defined in the ACL (non-personal or domestic use or “Non-PDH”) the liability of RK Global for any Claim or for a breach of the Prescribed Terms (other than a breach of sections 51, 52 or 53 of the ACL) will be limited, at the option of RK Global, to the following Agreed Remedies: (a) in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; (iv) the payment of the cost of having the goods repaired. (b) in the case of services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again. If the goods or services are Non-PDH goods or services, the purchase price for which is more than $40,000 (or such other amount specified in or prescribed under section 3 of the ACL) or the ACL does not apply to the purchase of the goods or services, then (to the extent permitted by law) then all other warranties or guarantees (whether express or implied) are excluded.